So your team stops answering the same 50 tickets every day — and focuses on the work that actually moves the needle.
Most Shopify brands have some automation in place. It breaks the moment things get slightly complicated.
"Where is my order?" is your most common ticket. Your agents answer it manually, all day, every day.
Every return is a back-and-forth. Your team juggles Shopify, your 3PL, and the customer at the same time.
Every peak season you think about hiring. That hire costs €30k+ per year and still doesn't scale.
The chatbot you set up handles 10% of tickets and frustrates everyone else. It's a FAQ page with extra steps.
The real problem isn't the volume. It's that your automation isn't connected to your actual systems — Shopify orders, tracking data, return policies, customer history. DTCFlow fixes that.
Here's what the same five tickets look like before DTCFlow — and after.
Start small, prove it works, then scale. You're not signing a 12-month contract on day one.
We map your current support flows, find where time is being lost, and identify the highest-ROI automation opportunities. You get a clear action plan regardless of whether you move forward.
Support Flow Mapping 3–5 daysWe build and deploy WISMO automation and FAQ handling directly into your existing support platform. Live within two weeks. You see real deflection numbers before committing to anything more.
WISMO + FAQ Live 2 weeksOnce the pilot proves ROI, we expand — returns automation, ticket routing, VIP handling, multilingual support, Klaviyo retention flows. Optimized every month.
Full Automation Suite OngoingReal workflows, connected to your real systems. Not a chatbot sitting in front of a FAQ page.
Customer asks where their order is. AI pulls live tracking from Shopify and your carrier, sends a complete branded update — no agent needed.
Product questions, shipping timelines, size guides, return policies. Automated responses trained on your brand content and tone.
Customer initiates a return. The flow checks eligibility, creates it in Shopify, sends the label, and updates Gorgias — no human involved.
Incoming tickets tagged, scored by urgency, routed to the right agent. VIP customers and high-order-value issues go to the front automatically.
Any language, detected automatically. Responses go out in the customer's language — no extra effort from your team.
Post-purchase sequences, winback campaigns, and churn signals fed into Klaviyo automatically based on support interactions and order history.
We connect the platforms you have and build automation on top of them. No migration, no new tools to learn.
Outcomes we design for in every engagement.
Based on average outcomes across comparable Shopify DTC automation setups. Results vary by ticket volume, platform, and existing workflow.
I built DTCFlow because I kept seeing the same pattern: Shopify brands growing fast, support teams drowning, and automation solutions that were either too generic or too expensive to be worth it. DTCFlow is the focused alternative — built specifically for DTC brands that need real workflow automation, not another chatbot.
No. DTCFlow handles the repetitive, high-volume tickets so your agents focus on complex and sensitive cases. Think of it as removing the boring 70% so your team does better work on the 30% that matters.
No. We build on top of Gorgias, Zendesk, or Shopify Inbox — whichever you're already on. No migration, no disruption to your current setup.
Every workflow has a human escalation path built in. Emotional complaints, policy exceptions, and anything uncertain goes straight to your team with full context. We don't build reckless full-autonomy systems.
WISMO and FAQ automation go live within two weeks of the pilot starting. You'll see deflection numbers in the first week after launch.
Yes. Every automated response is trained on your tone, policies, and product info. Customers shouldn't be able to tell it's automated.
We scope every engagement based on your setup, ticket volume, and the platforms you use. Book a free 30-minute call and we'll send a clear proposal within 24 hours.
A one-page breakdown of the 7 support workflows every Shopify brand should automate first — and how to prioritise them.
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We'll look at your support setup, find the quickest wins, and tell you exactly what automation would cost and save. No pitch, no pressure.
What our first clients say.
We're just getting started — but results are coming in.
First client testimonial — coming soon.
First client testimonial — coming soon.
First client testimonial — coming soon.